Last Updated: January 2025
1. Introduction
This Privacy Policy explains how Pritchard Specialised Solutions ("we," "our," or "us") collects, uses, and protects information when you use our website and services.
By using our services, you consent to the collection and use of information as described in this policy.
2. Information We Collect
We may collect the following types of information:
- Contact Information: Name, email address, phone number, company details
- Service Information: IT requirements, project details, technical specifications
- Communication Records: Emails, messages, support tickets, meeting notes
- Technical Data: System configurations, network information, security assessments
- Website Usage: IP addresses, browser information, pages visited, time spent
- Business Information: Company size, industry, budget information, project timelines
3. How We Use Information
We use collected information for the following purposes:
- Providing and improving our IT services
- Communicating with clients about projects and services
- Processing payments and managing accounts
- Conducting security assessments and audits
- Complying with legal and regulatory requirements
- Marketing our services to existing and potential clients
- Analyzing website usage to improve user experience
- Protecting against fraud and security threats
4. Information Sharing and Disclosure
We may share your information in the following circumstances:
- Service Providers: With trusted third-party vendors who assist in service delivery
- Legal Requirements: When required by law, court order, or government request
- Business Protection: To protect our rights, property, or safety, or that of our clients
- Business Transfers: In connection with mergers, acquisitions, or asset sales
- Client Consent: When you explicitly authorize us to share information
- Emergency Situations: To prevent harm or address security incidents
Important: We do not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent.
5. Data Security
We implement reasonable security measures to protect your information, including:
- Encryption of sensitive data in transit and at rest
- Access controls and authentication systems
- Regular security assessments and updates
- Secure data storage and backup procedures
- Employee training on data protection practices
Security Disclaimer: No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security and are not liable for unauthorized access or data breaches.
6. Data Retention
We retain your information for as long as necessary to:
- Provide ongoing services and support
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
- Maintain business records for operational purposes
- Protect against fraud and security threats
We may retain certain information indefinitely for business continuity, legal compliance, and security purposes.
7. Your Rights and Choices
Subject to applicable law and business requirements, you may have the right to:
- Access and review your personal information
- Request correction of inaccurate information
- Request deletion of your information (subject to legal and business requirements)
- Object to certain processing activities
- Withdraw consent where applicable
- Receive a copy of your data in a portable format
Request Process: To exercise these rights, contact us using the information below. We will respond within a reasonable timeframe, subject to verification of your identity and applicable legal requirements.
8. Cookies and Tracking Technologies
We may use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Improve website functionality and user experience
- Provide personalized content and services
- Ensure website security and prevent fraud
You can control cookie settings through your browser, but disabling cookies may affect website functionality.
9. Third-Party Services
Our website and services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties.
We encourage you to review the privacy policies of any third-party services you use.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your own.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to active clients
- Updating the "Last Updated" date
Continued use of our services after changes constitutes acceptance of the updated policy.
12. Limitation of Liability
To the maximum extent permitted by law:
- We are not liable for any privacy-related damages or losses
- Our liability is limited to the amount paid for our services
- We are not responsible for third-party privacy practices
- We are not liable for unauthorized access despite security measures
- Clients are responsible for their own data security practices
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us.
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